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Digit Insurance
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102 Digit Insurance Jobs
Team Leader - Customer Support
Digit Insurance
posted 11d ago
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Flexible timing
Key skills for the job
Job Description
- Team Management: Lead, mentor, and develop a team of customer service representatives, promoting a culture of high performance and continuous improvement.
- Performance Monitoring:
- Analyze team performance metrics and implement strategies to enhance service quality and efficiency.
- Customer Engagement: Address escalated customer inquiries and resolve complex issues, ensuring customer satisfaction and loyalty. Training and Development: Conduct training sessions and workshops to equip team members with the necessary skills and knowledge.
- Process Improvement: Identify areas for process enhancement and collaborate with other departments to streamline customer service operations.
- Feedback Analysis: Gather and analyze customer feedback to inform improvements in service and product offerings.
- Reporting: Prepare regular reports on team performance, customer satisfaction levels, and service trends for management review
Employment Type: Full Time, Permanent
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Digit Insurance Benefits
Education Assistance Soft Skill Training Referral Benefits Job Training Relocation Benefits 
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Digit Insurance Pune Office Location
411005
