AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Digit Insurance
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
101 Digit Insurance Jobs
Team Leader - Customer Support
Digit Insurance
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team Management: Lead, mentor, and develop a team of customer service representatives, promoting a culture of high performance and continuous improvement.
- Performance Monitoring:
- Analyze team performance metrics and implement strategies to enhance service quality and efficiency.
- Customer Engagement: Address escalated customer inquiries and resolve complex issues, ensuring customer satisfaction and loyalty. Training and Development: Conduct training sessions and workshops to equip team members with the necessary skills and knowledge.
- Process Improvement: Identify areas for process enhancement and collaborate with other departments to streamline customer service operations.
- Feedback Analysis: Gather and analyze customer feedback to inform improvements in service and product offerings.
- Reporting: Prepare regular reports on team performance, customer satisfaction levels, and service trends for management review
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support roles with real interview advice
What people at Digit Insurance are saying
What Digit Insurance employees are saying about work life
Digit Insurance Benefits
Education Assistance Soft Skill Training Referral Benefits Job Training Relocation Benefits 
Compare Digit Insurance with
PolicyBazaar
ICICI Lombard General Insurance Company
Bajaj Allianz
HDFC Ergo General Insurance
Reliance General Insurance
Tata AIG
SBI General Insurance
Future Generali India Life Insurance
United India Insurance Company
The New India Assurance Co.
Cholamandalam MS General Insurance
Bharti AXA Life Insurance
Medi Assist India
MetLife
Aditya Birla Health Insurance Co
IndiaFirst Life Insurance
Edelweiss Life Insurance
Shriram General Insurance
Aviva Life Insurance India
Royal Sundaram General Insurance
Similar Jobs for you
Digit Insurance Pune Office Location
411005
