Senior Analyst - Commercial Experience - Order Management

• Excellent interpersonal and communication skills with stakeholders
• Deliver on promises
• Accuracy and attention to details
• Looking for and responding to feedback
• Good knowledge of customers and market specifics
• Generating ideas for issue resolution and service improvement
• Positive can do attitude
• Taking ownership for resolution, escalates where necessary
• Ability to build great relationships with customers
• Understand and comply with controls in own area
• Good team player.
• Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
• Handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Being responsible for proper communication between Diageo and customers
• Maximizing customer satisfaction level and order entry accuracy

• Fluent English
• Strong interpersonal and communication skills
• Strong MS Office knowledge
• Very strong customer service attitude

Desirable

• College or university Degree
• System skills (SAP knowledge)
• Having an overview of market and customer specifics