Resort Manager

Role & responsibilities -

Resort Managers are responsible for overseeing all aspects of running a resort, including lodging, food and drink, activities, and guest services.

They ensure that the resort runs smoothly and efficiently, and that guests have an enjoyable and memorable experience.

Resort Managers are primarily responsible for the following duties and responsibilities:

• Oversee the overall operations of the resort and make decisions on a daily basis to ensure smooth functioning
• Manage and coordinate the work of all departments such as food and beverage, housekeeping, maintenance, and guest services
• Establish and implement policies and procedures in line with the objectives of the resort
• Ensure high levels of guest satisfaction through excellent service and by addressing and resolving guest issues or complaints promptly
• Prepare budgets, monitor financial performance, and ensure profitability
• Hire, train, and supervise staff, and conduct performance evaluations
• Coordinate marketing and promotional activities to increase visibility and attract more guests
• Ensure compliance with health and safety regulations and licensing laws
• Conduct regular inspections of the resort to ensure all facilities and services are in good condition
• Interact with guests to gather feedback and improve services
• Plan and oversee events and entertainment activities for guests

Job Brief

• We are searching for an experienced and dedicated Resort Manager to oversee all operations at our resort.
• The Resort Managers responsibilities include managing and training staff, monitoring customer satisfaction, overseeing finances and marketing, maintaining service standards, and ensuring the smooth day-to-day operations of the resort.
• Our ideal candidate is a seasoned professional with a background in hospitality and a proven track record in resort management.

Responsibilities

• Oversee all operations and business activities at the resort.
• Manage staff and ensure they provide excellent customer service.
• Monitor guest satisfaction and respond to feedback.
• Prepare and manage budgets, financial plans, and operational reports.
• Coordinate with the marketing department to promote the resort and its services.
• Ensure all facilities are well-maintained and meet safety standards.
• Resolve any issues or emergencies promptly and professionally.
• Develop and implement policies and procedures to improve operations and customer service.
• Establish relationships with local community and industry networks.

Additional Information

• Work Environment: This role is based at our resort and requires a hands-on approach. Work hours may include weekends, holidays, and evenings.
• Reporting Structure: Reports to the Resort Owner or Area Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: 30,000 minimum to 40,000 maximum
• Location: [Madai/Julwaniya (Narmada Puram/Barwani, Madhya Pradesh.
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

• Proven experience as a Resort Manager or similar role in the hospitality industry.
• Excellent leadership and interpersonal skills.
• Strong understanding of hotel management best practices and relevant laws and guidelines.
• Working knowledge of MS Office and relevant management software.
• Exceptional customer service skills with experience in conflict resolution.
• Strong financial acumen with experience in budgeting and financial planning.
• Bachelors degree in Hospitality, Business Administration or relevant field.