Hospitality Manager - Sec 59 Gurgaon

Role & responsibilities

• Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
• Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
• Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
• Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
• Conduct regular inspections to ensure cleanliness, functionality and maintenance .
• Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences. 

Preferred candidate profile

Knowledge of hospitality industry trends, best practices .

A customer-centric mindset with a commitment to delivering outstanding customer.

Strong problem-solving abilities and decision-making skills.

Understanding of sustainability practices in the hospitality industry.

Perks and benefits .

CTC 60K/PM