IT Helpdesk Manager - Devyani International Ltd - Gurgaon

Accountabilities and Responsibilities

• Installs, modifies, and makes minor repairs to computer hardware and software systems.​
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.​
• Maintains system functionality by testing computer components.​
• Helps design and implement networks.​
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.​
• Maximizes computer systems capabilities by studying technical applications and making recommendations.​
• Tests compatibility of new programs with existing ones.​
• Installs software and necessary applications for workflow.​
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.​
• Maintains system capability by testing computer components.​
• Carries out software, network, and database performance tuning.​
• Documents hardware and software updates.​
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

Capabilities & Skills

• Associate degree/persuing or above in computer science, information systems, or related field. Prior experience working on a Helpdesk, in IT, or similar technical function.​
• Experience- 5-6 Years​
• Knowledge of LS NAV software.​
• Excellent problem-solving and troubleshooting skills.​
• The ability to communicate technical information in an accessible manner to non-technical employees.​
• A process improvement mindset.​
• Software maintenance and testing capability.​
• Vendor relations.​
• Basic knowledge of networking principles and operating systems.​
• Customer-service focus.​
• Hands-on problem-solving ability.