Deskstop Support Engineer

• Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.
• Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.
• Repairs and Replacements : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.
• Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.
• User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.
• Documentation: Keep detailed records of all hardware configurations, repairs, and updates.
• Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.
• Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.
• Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.
• System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.
• User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.
• Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps.
• Network Optimization:
• Analyze network performance and implement improvements to increase efficiency and reduce downtime.

Qualifications:

• Bachelor s degree & Information Technology, or a related field.

• Certifications CCNA/MCSA/ Hardware A+ /Networking Certification

• Proven experience in network support, with a solid understanding of network infrastructure and protocols.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication skills, both written and verbal