Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

Fusion CX

Compare

3.5

based on 1.5k Reviews

1 Fusion CX Deputy Manager Job

Deputy Manager

Fusion CX

3.5

based on 1.5k Reviews

5-9 years

Kolkata

1 vacancy

Deputy Manager

Fusion CX

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Analytical Chemistry WFM Business Operations Workforce Management US Staffing

+ 4 more

Job Description

Collaborate with stakeholders to understand business needs and forecast workload demands.
Develop and maintain accurate capacity models to optimize staffing levels and meet service level
objectives.
Monitor real-time adherence to schedules and implement adjustments as necessary.
Analyze historical data to make informed recommendations for future capacity planning.
Oversee the accruals process to ensure accurate and timely recording of resource utilization.
Generate invoices based on agreed-upon trends and services provided.
Implement revenue generation strategies through effective resource allocation and utilization.
Manage revenue forecasting accuracy and review key performance indicators (KPIs).
Calculate service credits for deviations from agreed-upon service levels and ensure proper
documentation.
Develop and implement standardized WFM processes, ensuring compliance with industry best practices
and organization policies as a WFM Deputy Manager.
Conducting regular audits to assess the effectiveness and efficiency of WFM processes.
Identify areas for improvement and work with cross-functional teams to implement enhancements.
Stay informed about industry trends and emerging technologies to continuously optimize WFM processes.
Functional knowledge of various workforce management & financial tools.
Overall Understanding of workforce management, along with operational management.
Understand and know the purpose of the role and how it links to the other roles.
Understands and has knowledge of key contact center metrics such as Shrinkage, AHT, Occupancy,
Schedule, Adherence, etc.
Analyze situations, identify the gaps quickly, and take necessary steps to avoid impact.

Job Requirements

A Deputy Manager joining our WFM team in Kolkata must possess the following educational qualifications, relevant experience, and knowledge to successfully mobilize and utilize resources:

Bachelor s degree or equivalent
Minimum of two years of experience as an Assistant Manager in Workforce Management.
Overall understanding of workforce management and operational management.
Familiarity with key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule Adherence,
etc.
Analytical mindset with the ability to identify gaps and take necessary steps to avoid impact.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Deputy Manager roles with real interview advice