Team Lead AWS Cloud Sales

Role & responsibilities

Software Product ( Cloud Sales / AWS / AZURE Sales Team Leading ) Inbound / Outbound Call Center Position Overview: The Team Leader will be responsible for managing a team of call center representatives who handle inbound calls related to our Cloud Services AWS / Azure.

This role requires a strong leader with excellent communication skills, a deep understanding of hardware products, and the ability to drive team performance and customer satisfaction. Key Responsibilities: • Team Management: Lead, mentor, and coach a team of inbound call center representatives, providing guidance and support to ensure high performance and professional development. • Performance Monitoring: Monitor team performance metrics, including call handling time, first call resolution, and customer satisfaction scores. Implement strategies to improve performance and achieve targets. • Training & Development: Develop and deliver training programs to enhance team members' product knowledge and customer service skills. Conduct regular performance reviews and provide constructive feedback. • Issue Resolution: Handle escalated customer issues and complex inquiries related to Cloud Services AWS / Azure.

Ensure timely and effective resolution of problems to maintain high levels of customer satisfaction. • Process Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and service quality. • Reporting: Prepare and present regular reports on team performance, customer feedback, and key performance indicators (KPIs) to senior management. Analyze data to identify trends and areas for improvement. • Collaboration: Work closely with other departments, such as technical support and product management, to address customer needs and feedback. Facilitate effective communication and collaboration across teams. • Compliance: Ensure that all team activities comply with company policies, procedures, and industry regulations. Maintain a thorough understanding of product updates, company policies, and industry standards

Preferred candidate profile

Desired Candidates Must Have Experience into IT Cloud Sales Team Handling / AWS / AZURE )

Cloud Certification is Must

Need Excellent Communication Skills ( ENGLISH )

Minimum 7-8 Years Experience into Sales Line of Business is Required ( Cloud Sales Team Leading )

Perks and benefits

Day Shifts

Saturday / Sunday Fixed Off

Noida / Bangalore Location

CONTACT -

Call / What's App Resume - 9718978697

Email - siddharth.mathur@denave.com

SIDDHARTH MATHUR

LEAD TALENT ACQUISITION

DENAVE INDIA PVT LTD