Team Lead Hardware Sales

,Job Title: Team Leader Hardware Product (Laptop and Desktop) Inbound Call Center Position Overview: The Team Leader will be responsible for managing a team of call center representatives who handle inbound calls related to our laptop and desktop products. This role requires a strong leader with excellent communication skills, a deep understanding of hardware products, and the ability to drive team performance and customer satisfaction.

Role & responsibilities

Key Responsibilities: • Team Management: Lead, mentor, and coach a team of inbound call center representatives, providing guidance and support to ensure high performance and professional development. • Performance Monitoring: Monitor team performance metrics, including call handling time, first call resolution, and customer satisfaction scores. Implement strategies to improve performance and achieve targets. • Training & Development: Develop and deliver training programs to enhance team members' product knowledge and customer service skills. Conduct regular performance reviews and provide constructive feedback. • Issue Resolution: Handle escalated customer issues and complex inquiries related to laptop and desktop products. Ensure timely and effective resolution of problems to maintain high levels of customer satisfaction. • Process Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and service quality. • Reporting: Prepare and present regular reports on team performance, customer feedback, and key performance indicators (KPIs) to senior management. Analyze data to identify trends and areas for improvement. • Collaboration: Work closely with other departments, such as technical support and product management, to address customer needs and feedback. Facilitate effective communication and collaboration across teams. • Compliance: Ensure that all team activities comply with company policies, procedures, and industry regulations. Maintain a thorough understanding of product updates, company policies, and industry standards.

Preferred candidate profile

Desired Candidates Should Have Excellent Communication Skills ( ENGLISH ) With Minimum 4 Years Experience into IT Hardware Sales Team Leading ( B2B Tele Sales )

Qualifications: • Education: Bachelors degree in Business Administration, Management, Information Technology, or a related field preferred. • Experience: Minimum of 3-5 years of experience in a call center environment, with at least 2-3 years in a supervisory or team lead role. Experience with hardware products, particularly laptops and desktops, is highly desirable. • Skills: o Strong leadership and team management skills. o Excellent communication and interpersonal abilities. o In-depth knowledge of laptop and desktop hardware components and troubleshooting. o Proficiency in call center software and CRM systems. o Analytical skills with the ability to interpret performance data and generate actionable insights. o Customer-focused with a commitment to delivering exceptional service. • Attributes: o Ability to handle high-pressure situations and manage multiple priorities. o Strong problem-solving skills and attention to detail. o Positive attitude and a proactive approach to challenges. o Adaptability and willingness to embrace change.

Perks and benefits

Day Shifts

Saturday Sunday Fixed Off

Bangalore Location

Work From Office

CONTACT

Call / What's App Resume - 9718978697

Email - siddharth.mathur@denave.com

SIDDHARTH

LEAD TALENT ACQUISITION

DENAVE INDIA PVT LTD