Manager Training & Quality

Job description

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision
• Works with property leadership team to identify and address employee and organizational development needs
• The position is responsible for ensuring effective training is in place to enable the achievement of desired business results
• Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs
• Measures the effectiveness of training to ensure a return on investment

Education and Experience

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

CORE WORK ACTIVITIES

Administering Employee Training Programs

Evaluating Training Programs Effectiveness

Developing Training Program Plans and Budgets

Managing Training Budgets

Employee Welfare & Engagement Activities