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Delta Infosoft

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1.5

based on 2 Reviews

3 Delta Infosoft Jobs

Software Support Executive

Delta Infosoft

1.5

based on 2 Reviews

2-5 years

Jaipur

1 vacancy

Software Support Executive

Delta Infosoft

posted 7d ago

Job Role Insights

Key skills for the job

Information Technology Clinical Data Management Troubleshooting IT Services Process Improvement SQL Queries

Job Description

Software Support Executive Delta Info soft seeks a versatile Software Support Executive to join our dynamic team. This role combines technical support with process improvement and new development implementation.

Responsibilities:

- Technical Support: Deliver exceptional technical support to customers via phone, email, and chat; troubleshoot and resolve software issues and inquiries promptly.

- Data Management: Fetch required data through SQL queries for analysis and reporting.

- System Updates: Implement changes in Inventory, I-account, MYTIME, IERP, PMSC, and IMANAGEMENT systems based on business requirements.

- New Development: Participate in the new development process by understanding client requirements, creating flowcharts, and conducting beta testing.

- Client Interaction: Collaborate with clients to gather feedback, understand their needs, and translate them into actionable requirements for the development team.

Requirements

Qualifications:

- Bachelordegree in Computer Science, Information Technology, or a related field.

- Strong problem-solving and troubleshooting skills.

- Excellent communication and interpersonal skills.

- Ability to explain technical information clearly and concisely.

- Customer-oriented with a focus on providing exceptional service.

- Proficiency in SQL and database management.

- Minimum 2 Years of experience in the same field.

- Basic understanding of software development lifecycle.

Benefits

We offer:

- Competitive salary and benefits package