Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Delta Exchange

Compare

3.1

based on 4 Reviews

19 Delta Exchange Jobs

Customer Support - Process Design & Program Manager

Delta Exchange

3.1

based on 4 Reviews

2-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Support - Process Design & Program Manager

Delta Exchange

posted 1hr ago

Job Role Insights

Key skills for the job

Salesforce Automation Testing Customer Support Operations Continuous Improvement Stakeholder Management

+ 2 more

Job Description

Role Overview:
We are looking for a Customer Support - Process Design Program Manager to enhance our customer support operations. The ideal candidate will be responsible for designing efficient support processes, improving customer experience, and ensuring scalable support operations. Prior experience in customer support is a plus, but strong program management and process optimization skills are essential.

Key Responsibilities:

Process Design Optimization: Develop, implement, and refine customer support workflows to enhance efficiency and customer satisfaction.
Program Management: Lead and execute projects focused on support operations, ensuring timely and effective implementation.
Customer Experience Enhancement: Identify pain points in the customer journey and implement solutions to improve response times and resolution rates.
Technology Automation: Leverage support tools (e.g., Zendesk, Freshdesk, chatbots, AI-driven support) to streamline operations.
Cross-functional Collaboration: Work closely with Product, Engineering, Compliance, and Marketing teams to align support processes with business objectives.
Data-Driven Decision Making: Analyze customer support data to identify trends, optimize workflows, and drive continuous improvement.

Quality Assurance Training: Develop training materials, ensure adherence to service level agreements (SLAs), and implement quality control measures

6+ years of experience in customer support operations, process design, or program management .
Strong background in process optimization, workflow automation, and project execution .

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice