Customer Success Manager - West

• Advanced degree in Chemistry, Chemical Engineering, diploma in paint technology or related field preferred.
• Minimum of 5-7 years of field experience in a technical role within the paint industry, with a focus on product quality, technical support, and complaint resolution.
• In-depth knowledge of paint chemistry, formulation, application techniques, and quality control processes.
• Strong analytical and problem-solving skills, with the ability to dissect complex technical issues and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Proven leadership abilities, with experience in managing and directing teams to achieve common goals.
• Certification in quality management (eg, Six Sigma, Lean) is highly desirable.
• Willingness to travel within the assigned zone as needed

Qualifications:

• Graduate

Minimum Experience Level: 4-8 Years

Report to: Deputy General Manager