Compliance Help Desk - Analyst

Team and Role: Ethics & Compliance | Analyst

Shift timing: 11 AM to 8 PM IST or 2 PM to 11 PM IST as per business requirements

Qualification: MBA (preferably Finance) Or any Bachelors(Finance)

Overall relevant experience: 1 - 3 years

Do you have strong communication skills and an ability to think critically? Do you enjoy providing customer support services and looking beyond the question at hand? If you truly enjoy helping others, then our Compliance HelpDesk team is looking for customer service talent like you!

Risk and Brand Protection (R&BP)

At Deloitte, we are stewards of reputationours and our clients. Thats why we foster a culture that protects, preserves, and enhances our reputation. With your help, we will distinguish Deloitte as the clear leader in professional services, making us the first choice for clients and talent.

Independence Conflicts Network (ICN)

Work you will do:

As a member of the Compliance HelpDesk team, you will be doing the following type of work:

• Respond to support requests using automated phone and chat tools
• Guide callers through policy and mandatory requirements/procedures
• Document and save record of guidance provided
• Collaborate with internal Risk & Brand Protection stakeholders as needed
• Provide backup support for other services provided by the Compliance HelpDesk

Key Skills Required:

• Customer service attitude with dedication to quality and demonstrated attention to detail
• Excellent verbal and written communication skills with an emphasis on time management, attention to detail and ability to work in a fast-paced environment
• Proficiency with technology tools; strong typing and organizational skills
• Working knowledge of basic financial instruments (US and India) such as investments, loans and insurance products
• Strong ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
• Self-directed, adaptable to change, and ability to handle confidential and sensitive information with appropriate discretion
• Strong interpersonal skills, including ability to comfortably and confidently communicate virtually with the team(s) in US
• Self-starter, with the ability to stay focused to self-manage assigned project goals and meet deadlines
• Aptitude to think critically, outside the box and strong research-based decision-making skills
• Ability to present ideas and business recommendations for the continuous improvement of processes

Preferred:

1. One-Two years experience in customer support care preferred, preferably within a banking environment

How youll grow

At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloittes culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world.