Assistant Manager | EA - Information Technology | EUC Specialist

We are looking for End User Computing (EUC) Specialist with 3-5 years of experience to join our IT team. The ideal candidate will have a strong background in managing and support end-user devices and applications within a modern workplace, focusing on advanced technical support, IT operations, and Modern device management. This role requires expertise in troubleshooting complex issues, implementing EUC solutions, and ensuring effective deployment and management of Intune for endpoint security and compliance.

Key Responsibilities:

1. Ownership of Escalated Issues : Manage complex technical problems, both remotely and in person, ensuring minimal disruption.

2. Prioritize 3rd Line Support Requests : Ensure prompt resolution of support requests with a focus on user satisfaction.

3. Optimize User-Facing Infrastructure : Maintain and secure desktops, laptops, mobile devices, and printers for optimal performance and compliance.

4. System Improvement Initiatives : Identify and implement system improvements in collaboration with EUC engineers and automating the infra operations using devops.

5. Service Level Adherence : Monitor and manage IT service performance, ensuring compliance with agreed service levels.

6. Knowledge Base Enhancement: Contribute to advanced troubleshooting techniques and best practices.

7. Cross-Functional Collaboration: Work with other technology teams to ensure seamless integration and operation of IT services.

Requirements:

Experience : 3-5 years of experience in IT support or EUC roles, with a strong background in end-user device management and IT operations.

User Care Skills: Provide exceptional service to end-users, including VIPs.

Technical Proficiency: Proficiency in Microsoft Intune, including device enrollment, policy configuration, application deployment, and compliance management. Experience with operating systems (Windows, macOS), endpoint management tools, and virtual desktop solutions (e.g., Azure Virtual Desktop, Cloud PCs, VMware Horizon, Citrix). Experience in DevOps methodologies, automation, and copilot.

Deployment: Update management, application packaging and deployment, OS customization and deploy (autopilot) using SCCM/Intune or any modern device management tool

Mobile Device Management: Expertise in managing Android, iOS devices securely and efficiently using MDM/MDEM.

Certifications : Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.

Video Conferencing Support: Proven experience in managing video conferencing equipment and software like surface hub.

Problem-Solving Skills : Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Communication Skills: Outstanding ability to interact with users at all levels, including senior executives.

Emerging Technologies: Stay updated with industry best practices and implement innovative IT solutions.

Work Environment:

Primarily office-based with occasional remote work option.

May require occasional travel to client sites or other company locations.

Preferred Location: Bangalore

This role is ideal for someone who can manage complex technical challenges, ensure optimal IT service delivery, and work collaboratively across teams to drive continuous improvement.