Sr. Banquet Coordinator

1. Lead the coordination of banquet events from inception to completion, ensuring smooth execution.

2. Meet with clients to understand event requirements, themes, and expectations.

3. Collaborate with the operations, culinary, and sales teams to align all aspects of event delivery, including food, beverages, setup, and special requests.

4. Provide excellent customer service by addressing client inquiries, concerns, and last-minute requests.

5. Serve as the primary point of contact for event organizers, ensuring consistent and clear communication.

6. Ensure customer satisfaction throughout the event, anticipating and addressing any issues that arise.

7. Supervise a team of banquet staff, ensuring high standards of service and presentation.

8. Assign roles and tasks to team members based on event requirements.

9. Provide training and support to banquet staff on service standards and operational procedures.

10. Oversee event setup, including the arrangement of tables, seating, d cor, and audiovisual equipment.

11. Ensure the timely and efficient transition between different events, minimizing downtime.

12. Coordinate the timely and proper execution of meal services, breaks, and entertainment.

13. Assist in managing event budgets by maintaining control over the event s expenses, ensuring profitability.

14. Track inventory for banquet supplies and ensure proper stock levels for upcoming events.

15. Work with the finance team to ensure billing is accurate and sent in a timely manner post-event.

16. Ensure the cleanliness and maintenance of banquet facilities.

17. Monitor service quality and guest experience to ensure events meet Della s high hospitality standards.

18. Handle any client complaints or challenges professionally, providing solutions promptly.

19. Assist in promoting Della s banquet services to potential clients through collaboration with the sales and marketing teams.

20. Help in customizing packages for clients to enhance sales and meet specific client needs.

Job Expectations:

1. Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

2. Knowledge of food and beverage operations and preparation is required.

3. Excellent communication and guest relation skills in English.

4. The ability to work well with a large group of people in a team environment.

5. Ability to work a flexible schedule including nights, days, weekends and holidays.

6. Should have knowledge of business management principles and practices, accounting procedures, cost control procedures and relevant computer softwares.

Minimum Qualification: Graduation/ Diploma in Hotel Management is preferred. Minimum Job Experience: Should have 2-3 years of Experience in similar job profile. Reporting to: FB Head Travel: N/A