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HSBC Group
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3 HSBC Group Delivery Head Jobs
Global Managed Print/Delivery Head
15-20 years
Pune
1 vacancy
Global Managed Print/Delivery Head
HSBC Group
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead all aspects of the Global Managed Print service, delivering the highest standards of customer service through a fully managed outsourced solution with our global print supplier (HP).
- Build strong stakeholder/vendor management skills to manage the relationship with our global managed print supplier (HP), ensuring contractual and service responsibilities are upheld through robust governance and monitoring of contractual SLAs/KPIs.
- Define a strategic direction for the banks managed print environment, identifying opportunities to transition from internal infrastructure and onboard the service to Cloud technology.
- Be responsible for the end to end service ensuring HP manage the service and the HP Production Support Desk (PSD L2/L3/L4 team) respond to incidents in a timely and efficient manner in line with SLAs/KPIs.
- Accountable for the financial budget, spend and governance, ensuring annual spend is kept within budget and all global monthly invoices are correctly invoiced and reconciled. Implementing opportunities to drive down costs, eradicating unnecessary processes and exploring opportunities for service efficiency and rationalising the service where possible.
- Manage the internal HSBC regional service owners to drive a standardised service ensuring service standards are achieved consistently across all geographies.
- Third Party Engagement Manager (TPEM) for the global Master Service Agreement (MSA) ensuring compliance with TPEM policy and standards
- Responsible for the overall adherence and compliance to key controls ensuring the services are effectively risk managed.
- Strong technical knowledge to support Windows/SQL server infrastructure
- Knowledge and understanding of onboarding to Cloud infrastructure
- Excellent stakeholder/relationship and vendor management skills with the ability to negotiate and influence decision making.
- Knowledge/proven experience of contract management/working with an out-sourced supplier
- Agile methodology with a proven track record of working with JIRA/Confluence/Kanban Boards
- Excellent Leadership skills able to manage and motivate a global team
- Excellent communication, problem solving an negotiation skills, focusing on remote and written communications with experience of interacting with senior stakeholders and colleagues
- Strategic thinker, with excellent decision making and risk management skills
Employment Type: Full Time, Permanent
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What Delivery Head at HSBC Group are saying
Rating based on 1 Delivery Head
review
Anonymous · Other
in Hyderabad / Secunderabad
Work life balance
- Salary - Good
Too much bureaucracy....
Delivery Head salary at HSBC Group
What HSBC Group employees are saying about work life
HSBC Group Benefits
Pay and benefits Flexible working Career development 
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