Delhivery - Senior Manager - Sales Operations/Analytics (3-9 yrs)

Senior Manager - Sales Operations

Job Description:

Forecasting & Demand Planning:

- Lead volume forecasting efforts across both short-term (weekly/monthly/seasonal) and long-term (AOP/annual) planning cycles.

- Ensure timely completion and accuracy of demand planning milestones, including detailed volume planning for various segments.

- Collaborate with stakeholders to ensure that timelines for sending operational demand plans (OD plans) are based on customer input and clearly defined benchmarks.

- Manage ad-hoc capacity projects by evaluating network utilization, efficiency, and reliability, ensuring the network aligns with sales needs and customer demands.

Sales Team Support & Serviceability Management:

- Ensure right and timely serviceability is provided to top clients, contributing to appropriate volume allocation and operational efficiency.

- Manage SLAs (Service Level Agreements) and TAT (Turnaround Time) to ensure efficient and timely service updates are shared with clients based on network design and requirements.

Reports & Dashboards Automation:

- Automate and develop comprehensive reports to provide accurate, real-time visibility to key stakeholders.

- Develop Dashboards for internal stakeholders to reduce manual data analysis.

- Ensure that the reports support sales performance and operational efficiency, enabling decision-making across the sales and operations teams.

- Reporting using - Python Scripts and Quicksight.

Technical Skills:

- Strong SQL/Excel, Python, R, Quicksight, Report Automation.

- Basic AWS S3, AWS EC2, Datastructures & Presto/Trino knowledge.