Delhivery - Senior Manager - Last Mile Operations (5-10 yrs)

Roles & Responsibilities:

- Ensures end to end smooth running of logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region.

- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Maintenance of all the operational budgets, Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages

- Impart behavioral & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specification:

Functional Skills - Operations Management, Data Analysis, Stakeholder Management

- Experience - Relevant experience in Logistics/Manufacturing industry.

- Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude

- Exposure to work in/Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management.

- Should be open for extensive travel.