Delhivery - Director - Facilities Management (15-20 yrs)

Role Overview:

As the Director of Facilities Management at Delhivery Limited, you will oversee the infrastructure and facility operations across a portfolio of over 18 million square feet, covering 600+ warehouses, distribution centres, and hubs across India. This role requires strategic leadership to ensure seamless facility management, especially during peak logistics seasons, maintaining continuous service delivery without operational disruptions. The Director will lead teams, manage stakeholder relationships, and drive process improvement initiatives to support the dynamic needs of the logistics industry.

Key Responsibilities :

Infrastructure and Facility Operations Management:

- Oversee day-to-day facility operations for a vast portfolio, ensuring all physical structures, utilities, and infrastructure systems (UPS, HVAC, fire, mechanical, and electrical) are safe, operable, and optimized.

- Implement proactive maintenance plans, including preventive maintenance (PM) schedules, and ensure timely execution to avoid equipment breakdowns and operational disruptions.

- Lead peak season logistics operations with thorough planning, covering manpower

optimization, inventory management, and rapid issue resolution to support high-demand periods.

Team Leadership and Strategic Deployment:

- Lead and strategically deploy facility management teams to optimize response times and improve site coverage across locations.

- Enhance team capabilities through continuous training and development, ensuring high standards of service delivery across facilities.

- Create and monitor structured processes and standard operating procedures (SOPs) to drive operational efficiency across all sites.

Stakeholder and Cross-Functional Collaboration:

- Establish and maintain effective relationships with key stakeholders, including Logistics Operations, Security, HR, IT and Business Finance to facilitate customer-focused facilities solutions.

- Proactively communicate and engage with stakeholders to ensure the facilities meet the evolving needs of the business and contribute to an enhanced working environment.

- Work with cross-functional teams to address specific operational requirements and resolve any infrastructure challenges.

Budgeting, Cost Management, and Financial Oversight:

- Contribute to develop, manage, and monitor OPEX and CAPEX budgets, ensuring alignment with organizational objectives and cost-saving measures.

- Conduct monthly expense tracking, forecasting, and financial analysis to optimize

operational costs and drive efficiencies.

- Collaborate with the finance team on ensuring seamless invoice submissions & vendor management.

Compliance and Contract Management:

- Ensure compliance with all regulatory standards, particularly in Environmental Health & Safety (EHS) and technical standards.

- Oversee lease agreements, contract renewals, and annual maintenance contracts (AMC) while ensuring all due diligence for new site takeovers.

- Ensure all legal documentation and compliance requirements are meticulously maintained and updated for each facility.

Performance Monitoring and Process Optimization:

- Develop and implement Key Performance Indicators (KPIs) to monitor and improve facilities service delivery, leveraging data collection and analysis to drive decisions.

- Use maintenance management systems to track, analyse, and improve facilities operations processes and overall performance.

- Identify opportunities for process improvements and initiate innovative approaches to enhance the efficiency and quality of facilities management.

- Conduct vendor evaluations to assess performance, identify areas for improvement, and ensure alignment with Delhivery's quality and operational standards.

Qualifications :

- Education: Bachelor's degree in Facilities Management or Hotel Management, Engineering, Business Administration, or a related field. An MBA or equivalent advanced degree will be an advantage.

- Experience: 15+ years of experience in facilities and infrastructure management, with 5+ years in a senior leadership role managing large-scale industrial or logistics facilities.

- Technical Skills: Strong knowledge of facility operations management, including preventive maintenance, regulatory compliance, and risk management.

- Leadership Skills: Proven ability to lead, mentor, and develop large teams across multiple locations with a focus on operational excellence and stakeholder satisfaction.

- Analytical Skills: Proficient in budgeting, financial analysis, and performance monitoring; skilled in leveraging data for decision-making and process improvement.