Junior Application Support Engineer

Years of Experience: 2.5 Years to 3 Years
Proficiency in diagnosing and resolving application-level issues efficiently.
Familiarity with various operating systems such as Windows and Linux.
Experience with ITSM software and ticketing systems (JIRA and Redmine).
Awareness of IT security best practices and protocols.
Strong verbal and written communication skills to interact with end-users and team members.
A focus on providing excellent customer service and addressing user needs.
Analytical and critical thinking abilities to troubleshoot issues creatively.
Flexibility to adapt to rapidly changing technology environments.
Collaboration skills for working with various IT teams and departments.
Efficiently prioritize and manage multiple tasks and requests.
Strong documentation skills to record solutions and create user-friendly guides.
SQL, MS Excel and strong knowledge in ITIL V4/V3
Comfortable to work in 24/7 shift timing