Operations Coordinator

Job Overview:

We are seeking a highly motivated and detail-oriented Operations Coordinator to join our dynamic team. The Operations Coordinator will play a critical role in managing operations tickets, monitoring ongoing processes, identifying operational gaps, and ensuring smooth coordination between cross-functional departments. This role is pivotal in maintaining the efficiency and effectiveness of our operations.

Job Location: Bangalore

Key Responsibilities:

• Ticket Management:
• Handle and resolve operations tickets using our CRM system.
• Prioritize tickets based on urgency and impact, ensuring timely resolution.
• Process Monitoring:
• Continuously monitor active processes to ensure they are running smoothly and efficiently.
• Identify and report any leakages or inefficiencies in the current processes.
• Operations Improvement:
• Analyse operational workflows to identify gaps and areas for improvement.
• Suggest new processes or enhancements to existing processes to improve overall efficiency.
• Cross-Functional Coordination:
• Facilitate smooth handshakes and communication between cross-functional departments.
• Ensure all departments are aligned and working towards common goals.
• Escalation Management:
• Promptly escalate unresolved issues to the appropriate department or personnel.
• Follow up on escalated issues to ensure they are addressed and resolved satisfactorily.
• Data Analysis and Reporting:
• Generate and analyse operational reports to project trends and process performance.
• Provide regular updates and insights to management based on data analysis.
• Compliance and Quality Assurance:
• Ensure all operations adhere to company policies and regulatory requirements.
• Conduct regular quality checks to maintain high standards of operational performance.
• Documentation and Knowledge Management:
• Maintain accurate and up-to-date documentation of operational processes and procedures.
• Develop and manage a knowledge base to support continuous learning and improvement.
• Training and Support:
• Assist in training team members on operational processes and procedures.
• Provide ongoing support and guidance to ensure team members are equipped to handle their tasks effectively.

Qualifications and Desired Skills:

• Bachelor's Degree relevant to Operations or related field.
• 2-4 years of relevant experience in an operations role, preferably within a tech or telecom environment.
• Understanding of CRM systems and ticket management.
• Organizational and multitasking abilities.
• Analytical skills with a keen eye for detail.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to thrive in a fast-paced and dynamic work environment.

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