Program Manager

Job Description for Program Manager

About Reach:

Reach is a global SaaS platform powering the next generation of network-based services.

Companies use our end-to-end platform to launch, operate, and scale innovative wireless,

broadband, and IoT services in record time.

Website: https://www.reachplatform.com/

Job Description:

We are seeking an experienced Program Manager with expertise in one or more domains from

the following: Telecom, MVNO (Mobile Virtual Network Operator), MVNE (Mobile Virtual

Network Enabler), BSS (Business Support Systems) , SaaS (Software as a Service), PaaS

(Platform as a Service), SDP (Service Delivery Platform), Carrier Billing, VAS (Value-Added

Services), OCS (Online Charging System), SD-WAN (Software-Defined Wide Area

Network), and IoT (Internet of Things). The ideal candidate should also have a solid

understanding of the Agile Scrum framework and hands-on experience as a Scrum Master. As

a ProgramManager, you will be responsible for overseeing and leading complex projects

and programs within your domain(s), while also facilitating and promoting Agile Scrum

practices across the organization.

Responsibilities:

• Project and Program Management: Plan, execute, and monitor projects and programs

within your domain(s) of expertise. Manage multiple projects simultaneously, ensuring

adherence to timelines, budgets, and quality standards. Coordinate cross-functional

teams, external vendors, and partners to achieve project objectives.

• Domain Expertise: Possess a deep understanding of the specific domain(s) you

specialize in, such as Telecom, MVNO, MVNE, SaaS, PaaS, SDP, Carrier Billing,

Value Added Services, OCS, SD-WAN, or IoT. Stay informed about industry trends,

emerging technologies, and best practices to drive innovation and improvement within

projects.

• Agile Scrum Implementation: Utilize your knowledge of the Agile Scrum framework

to facilitate the adoption and successful implementation of Agile practices within

project teams. Act as a Scrum Master when required, leading Agile ceremonies,

removing impediments, and promoting collaboration.

• Stakeholder Engagement: Communicate effectively with internal and external

stakeholders, including executive management, project teams, clients, and vendors.

Provide regular updates on project status, progress, and key milestones.

• Risk Management: Identify potential risks within your domain(s) and develop

mitigation plans to address them. Proactively resolve issues that arise during project

execution to ensure smooth delivery.

• Resource Allocation: Efficiently allocate resources, manage project budgets, and track

financials to ensure projects are delivered within established constraints.

• Quality Assurance: Implement and enforce quality assurance processes within your

domain(s) to maintain high standards of project delivery.

• Continuous Improvement: Foster a culture of continuous improvement by encouraging

feedback, conducting lessons learned sessions, and implementing best practices

specific to your domain(s) and Agile Scrum practices.

Skills and Qualifications:

• Bachelor's degree in a relevant field, such as Computer Science, Engineering, Telcom,

or a related domain. Advanced degrees or certifications are advantageous.

• Proven experience (8-10 years) as a Program Manager with expertise in one or more

of the following domains: Telecom, MVNO, MVNE, SaaS, PaaS, SDP, Carrier Billing,

VAS, OCS, SD-WAN, or IoT.

• Solid understanding of the Agile Scrum framework and hands-on experience as a

Scrum Master.

Location: Bangalore