Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

D-Ploy

Compare

No reviews yet

2 D-Ploy Jobs

Onsite IT Support (Kalwa, English, Field Service)

D-ploy GmbH

1-4 years

Thane

1 vacancy

D-Ploy

posted 3mon ago

Job Role Insights

Key skills for the job

IT Support Analytical Chemistry Air Ticketing Windows System Administration Troubleshooting

Job Description

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer s IT productivity and contribute to the organization s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues.
Install, configure, and maintain computer systems, software, and networks.
Diagnose and resolve technical issues, ensuring minimal downtime for clients.
Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships.
Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system.
Perform routine maintenance and system updates to ensure optimal performance.
Provide training and guidance to clients on the use of hardware and software.
Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions.

Proven experience in an IT support role, preferably in a field service capacity.
Strong knowledge of Windows and Mac OS, networking protocols, and common software applications.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Excellent analytical and troubleshooting skills.
Strong customer service orientation with the ability to communicate effectively with non-technical users.
Ability to lift and carry computer equipment, and perform tasks that may require physical exertion.
Fluency in English (both written and spoken) is essential.
Candidate must declare Criminal Record no older than 3 months.