Team Leader- BPO (Noida, Sec-82) Salary- 28K Max

Salary- 25K Maximum we can offer.

Process- E Sham MOLE

Job description

• Complete monitoring of the team and team performance.
• Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting.
• Maintenance of the data records, meeting revenues & targets.
• Maintaining a daily MIS report.

Required Candidate profile:-

• Should know throughput calculations like attrition, shrinkage.
• Responsible for staff retention within the team Should be aware of KRAS, KPIS.
• Should be only from a BPO outbound process.

Need Immediate Joiner.

Interested candidate can call or whatsapp.

HR Ambi 9310751781

Location: Noida, Sec-81/82 Location