Solutions Engineer

Job Responsibilities:

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members, as well as client contacts from user to C-level, to drive consensus on technology solutions.
• Solutions Engineers work on a wide array of assignments, including operations and IT strategies, account management, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
• Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Innovation Management: Bring focus to a client's decision-making process, by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new technology frameworks and governance processes that continue to deliver value far throughout, and beyond, the engagement.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with FirstHive CDP Solutions. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• "Solutioning" is fundamental to the SE role. It is important to realize this will include assisting the client, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the client, by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the FirstHive technologies to address the core challenges and objectives that are uniquely identified for each customer.
• Discover the clients business needs, and position the best FirstHive solution to achieve those business objectives
• Build and present customized solutions and demonstrations focused on FirstHives offerings for multiple user personas, showing how FirstHive will accelerate their business strategies and a path to value.
• Convey a deep understanding of the client's architecture as it pertains to FirstHives solutions
• Create detailed documentation including business requirements, technical requirements, solution note, wireframes, UI + UX, process & data flows, user stories, user guides
• Take end-to-end ownership of the client experience and satisfaction with FirstHives solutions & services, including implementation, customisation, tracking, demos, new requirements, issues, support, and new product feature requests.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
• Ability to travel or relocate based on territory alignment and region, discussed before joining.

Required Qualifications:

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. 
• Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company.
• Knowledge of Databases, Data platforms, Cloud technology, UI/UX, APIs, and web technology
• Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. 
• Problem-Solving: Ability to analyze complex business challenges and devise innovative solutions using Data SaaS products.
• Knowledge of Figma, JIRA, Lucidchart, Git, Adobe XD, and proficiency in creating techno-functional documents & powerpoint presentations
• Solid oral, written, presentation, collaboration and interpersonal communication skills, Client handling skills preferred. 
• Customer focus: Ability to work closely with customer, sales, product, support and developers to understand and help in solving business & technical problems 
• Adaptability: Ability to adapt to changing priorities and requirements in a fast-paced environment.
• Minimum of 4 years of professional experience

Why work with us?

• Opportunity to work with a fast growing global B2B SaaS startup 
• Great growth opportunities and competitive, best-in-class remuneration. 
• A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility