Solutions Engineer(5pm-2am)

What skills are we looking for?

• Good presentation, verbal and written communication skills.
• Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
• Good hands-on knowledge of JavaScript, CSS, and HTML
• Technical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.
• Awareness of diverse cultures and practices across geographies
• Worked in any of the following industries-IT/ITES/Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, Icertis, etc. would be an added advantage
• Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
• Ability to travel to Client locations as required

Qualification Criteria and Skills

• A bachelor's/Professional degree.
• A background in Solutions/Customer Success/Professional Services is preferred
• 3-10 years of relevant experience. The designation will be realigned according to the experience.

Solutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of diverse use cases of  Our product implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcomes.

• Solutioning
  
  Onboarding Customers and their applications on to the our Platform.
• Configure all features of the Our application, groups and security settings in Our and other EAS systems.
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Our Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Our platform.
• Customize Our product based on Customer requirements and Business Objectives.
• Integrate Our Platform and Analytics systems with Customer’s Enterprise Application Systems

• Drive existing and new product feature adoption across Customers.
• Serve as the single  point of contact for  technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.
• Ensure the solution is delivered in time with top priority to the quality of delivery