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1 Mike Sierra HealthCare Customer Support Executive Job
Customer Support Executive
2-7 years
Narmada, New Delhi, Ahmedabad
1 vacancy
Customer Support Executive
Mike Sierra HealthCare
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Experience: 2 + Years
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Updates job knowledge by participating in educational opportunities
- Enhances organization s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Maintains customer database by entering information
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Excellent interpersonal written and oral communication skills
- Knowledge of mediation and conflict resolution techniques is preferable
- Candidate with at least 1 year experience in International customer support
- Leadership skills to guide and improve a team
- Data entry and basic computer skills
- Utmost patience while dealing with customers
- Fast and efficient problem-solving skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Executive roles with real interview advice
What Customer Support Executive at Mike Sierra HealthCare are saying
Rating based on 1 Customer Support Executive
review
Anonymous · Customer Success, Service & Operations
in Ahmedabad
The company is nice. I was working as a csr and the night shift manager was amazingly supportive. The atmosphere at work was great and everyone worked as a team and supported each other. The work never felt stressful. The pay scale is good.
- Salary - Excellent
The only downside is you have to work every alternate Saturdays and unnecessary meetings held on every Thursdays which needs you to reach the office and hour early. These meetings should be held during the office hours and not expect people to come an hour early for it.
What Mike Sierra HealthCare employees are saying about work life
Mike Sierra HealthCare Benefits
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