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15 Presidency Digital Jobs
Customer Support Executive
5-10 years
Mumbai, Navi Mumbai
1 vacancy
Customer Support Executive
Presidency Digital
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Graduate with minimum 05 years experience in a customer support role
- Track record of over-achieving targets
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers & software tools
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision
Employment Type: Full Time, Permanent
Read full job descriptionCompare Presidency Digital with
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