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3.4

based on 697 Reviews

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2 Sykes Business Services Of India Customer Service Representative Jobs

Customer Service Representative

0-2 years

Mumbai

1 vacancy

Customer Service Representative

Sykes Business Services Of India

posted 1mon ago

Job Description

About Us
Foundever India Pvt Ltd
Foundever is;
* World s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job Summary
Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.
Primary Job Responsibilities
Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.
Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)
  • Responsibility: Provide Technical Support to International Customers
  • Shift Timings: Should be flexible to work in US Rotational Shifts.
  • Desired Skills: Need Excellent Communication skills in English.
  • Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
  • Working Days: 5 days working
  • Weekly Offs: 2 Week Offs(Rotational and Split)
  • Transport: Home Pickup and Home Drop.
  • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.
All Interviews will happen over telephonic or Skype.
Note: Any candidate applying for this position should be okay to work from the office.
The selected candidates should be able to join ASAP and have all documents handy for background verification.
You can refer your friends too!!!
Education
High school diploma or equivalent
Experience Target
  • Call Center experience a plus

.

Employment Type: Full Time, Permanent

Read full job description

Sykes Business Services Of India Interview Questions & Tips

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What Customer Service Representative at Sykes Business Services Of India are saying

3.8
 Rating based on 66 Customer Service Representative reviews

Likes

Nothing is good there.

    Dislikes

    No growth no promotion Company culture is very bad No skill development No work life balance Partiality

    • Skill development - Bad
      +5 more
    Read 66 Customer Service Representative reviews

    Customer Service Representative salary at Sykes Business Services Of India

    reported by 325 employees
    ₹1.2 L/yr - ₹4 L/yr
    At par with the average Customer Service Representative Salary in India
    View more details

    What Sykes Business Services Of India employees are saying about work life

    based on 697 employees
    62%
    53%
    53%
    57%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Sykes Business Services Of India Benefits

    Submitted by Company
    Free Food
    Team Outings
    Work From Home
    Cafeteria
    Child care
    Soft Skill Training +3 more
    Submitted by Employees
    Work From Home
    Free Transport
    Job Training
    Cafeteria
    Free Food
    Soft Skill Training +6 more
    View more benefits

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