Customer Service Executive

Role & responsibilities

• Manager Cash position in branch
• Cash Vault Management
• Assist customers with cash withdrawal (cheque encashment) and cash deposit
• Processing Payments
• Processing Fund transfer, NEFT, RTGS, Demand Drafts / Pay order
• Custodian of Debit cards, Cheque Books
• Issuance of return cheques
• Passbook Updation
• Issuance of statements
• Issuance of bank stamped statement and other certificates like TDS, 15G, 15H etc.
• Checking Statements
• Updating Account Details by managing customer Instructions
• Being a customer interfacing role, they will also be responsible for attending & resolving customer complaint
• Currency check for soiled / counterfeit notes
• Manage exchange and returns of notes
• Review cash accounts on a daily basis
• Maintain transaction records as per bank's guidelines
• End of Day and End of month reconciliation of Bank vault cash and petty cash.
• Lead generation for Banking products and 3rd Party Products
• Error free processing of Cash
• Locker Operations
• Adherence to Bank and Regulatory guidelines