Customer Service Executive - Project Planning & Implementation

Job Description

Responsible for conducting network or infrastructure installation, commissioning, implementation of equipment and services, site visits, preparing analysis and sharing recommendation on alternatives based on ground conditions conducting configuration as per engineering test designs. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Conduct site visits for identification, evaluation assessment of field conditions to evaluate feasibility of installation project and specified design.

Ensure installation in case of standard and intermediate projects or monitor installation by vendor for complex projects.

Conduct configuration as per Engineering plan design and run standard acceptance tests and stability tests as per defined parameters in test sheets.

Verification/Creation of project plans and ensuring changes are completed successfully as per the agreed project plan.

Conduct site audits to ensure compliance with commercial terms.

Managing day to day communication across all stakeholders Client, vendors, solution, and engineering teams

Coordinate activities and tasks among project team members to meet project goals and ensure project completion is on schedule within budget constraints and of the appropriate quality standards for the project scope

Minimum qualification experience

Experience in service delivery and on field coordination

Desired Skill sets

Experience in Validation and order management scheduling for migration

Project management skills, Stakeholder management skills, managing resources, managing vendors.

Experience in Supplier Co-ordination and order delivery

Experience in infrastructure implementation and support