Customer Service Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services offered by the company to meet customers' needs.
  

Desired Candidate Profile

• Strong communication skills for effective interaction with customers over phone calls, emails, and chats.
  
• Knowledge of mutual funds/VRM systems would be an added advantage but not mandatory.
  
• Proficiency in outbound sales/outbound calling techniques for generating leads/conversions.
  
• 1-6 years of experience in BPO/Call Centre environment handling international/domestic voice process or similar roles.