Customer Relationship Manager

• Role & responsibilities

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an

appropriate level of information to determine the nature of the query/request and action required.

Processing each call / mail / chat in accordance with IL standards. Documenting / Recording

transactions and the necessary follow-up requests with other functions by completing forms and

record logs

• Provide/take relevant information and update the system/s accordingly. Where the query cannot

be successfully concluded at the first point of contact, provide the relevant functional area with a

clear and concise written/verbal summary of the situation and its priority. Provide the Customer

with a clear explanation of the action taken

• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other

telecommunications technologies and all applications

• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards

Location: Indore- Brilliant Titanium, Mumbai -Vashi

Qualification: Full Time Graduate / Postgraduate

Salary: 12,000 TO 18,000(In hand)

Interested Candidates can share their Update CV on Email or WhatsApp.

Shobha.samal@ext.icicilombard.co/ 9326695302

Regards,

Arman Singh