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126 Customer Management Jobs in Mumbai

Assistant Manager -Customer Service

3-8 years

₹ 5 - 6.5L/yr

Mumbai

5 vacancies

Assistant Manager -Customer Service

Ecom Express

posted 23hr ago

Job Description

Roles and Responsibilities

  • Manage customer relationships to drive sales growth, retention, and satisfaction.
  • Identify new business opportunities through proactive outreach and relationship building.
  • Develop and execute strategies to increase revenue from existing customers.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Analyze market trends and competitor activity to stay ahead in the industry.

Desired Candidate Profile

  • 3-8 years of experience in Key Account Management or similar role.
  • Proven track record of driving sales growth, improving customer retention rates, and increasing revenue.
  • Strong understanding of Customer Focus principles and ability to apply them effectively.
  • Excellent communication skills with the ability to build strong relationships with clients at all levels.

Employment Type: Full Time, Permanent

Read full job description

Ecom Express Interview Questions & Tips

Prepare for Ecom Express Assistant Manager roles with real interview advice

What people at Ecom Express are saying

3.7
 Rating based on 109 Assistant Manager reviews

Likes

Flexible Growth opportunity When you want to learn and grow then only it is possible.

  • Skill development - Good
  • +5 more
Dislikes

Work from office No cab facility Very low Salary hike

  • Salary - Poor
Read 109 Assistant Manager reviews

Assistant Manager salary at Ecom Express

reported by 308 employees with 4-12 years exp.
Lock Unlock
₹3.4 L/yr - ₹9 L/yr
24% less than the average Assistant Manager Salary in India
View more details

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