i
2 Krystal Integrated Services Limited Jobs
1-5 years
₹ 2 - 5L/yr
Mumbai, Mumbai Suburban, Mumbai
3 vacancies
Customer Service Executive
Krystal Integrated Services Limited
posted 12d ago
Fixed timing
Key skills for the job
Job Description
This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth.
Key Role:
Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients.
Key Deliverables:
1) Strengthening client relationships
2) Enhancing client satisfaction
3) Improving client retention and contract renewals (GR & Govt. Tender sites)
4) Preparing and analyzing MIS reports
5) Maintaining and improving CRM processes
6) Enhancing personal skills (Advanced Excel, interpersonal skills)
Responsibilities:
1) Regular client communication to build rapport
2) Ensuring smooth employee lifecycle processes and timely invoicing
3) Understanding and resolving customer complaints efficiently
4) Updating and managing customer complaints tracker
5) Monitoring customer feedback and identifying areas for improvement
6) Tracking contract renewals for special projects (Pan India)
7) Managing CRM-related documentation and database
8) Training team members on CRM best practices
9) Identifying and implementing process improvements
10) Self-development through skill enhancement
Location:
Sion, Mumbai
Timings:
9 am to 6 pm. Alternate Saturdays off. Sundays fixed off.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Executive roles with real interview advice
1-5 Yrs
₹ 2 - 5L/yr
Mumbai, Mumbai Suburban, Mumbai