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2 Krystal Integrated Services Limited Jobs

Customer Service Executive

1-5 years

₹ 2 - 5L/yr

Mumbai, Mumbai Suburban, Mumbai

3 vacancies

Customer Service Executive

Krystal Integrated Services Limited

posted 12d ago

Job Description

Job Description

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth.


Key Role:

Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients.


Key Deliverables:


1) Strengthening client relationships


2) Enhancing client satisfaction


3) Improving client retention and contract renewals (GR & Govt. Tender sites)


4) Preparing and analyzing MIS reports


5) Maintaining and improving CRM processes


6) Enhancing personal skills (Advanced Excel, interpersonal skills)


Responsibilities:


1) Regular client communication to build rapport


2) Ensuring smooth employee lifecycle processes and timely invoicing


3) Understanding and resolving customer complaints efficiently


4) Updating and managing customer complaints tracker


5) Monitoring customer feedback and identifying areas for improvement


6) Tracking contract renewals for special projects (Pan India)


7) Managing CRM-related documentation and database


8) Training team members on CRM best practices


9) Identifying and implementing process improvements


10) Self-development through skill enhancement


Location:

Sion, Mumbai


Timings:

9 am to 6 pm. Alternate Saturdays off. Sundays fixed off.



Employment Type: Full Time, Permanent

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What people at Krystal Integrated Services Limited are saying

Customer Service Executive salary at Krystal Integrated Services Limited

reported by 1 employee with 1 years exp.
₹2.1 L/yr - ₹2.6 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

What Krystal Integrated Services Limited employees are saying about work life

based on 136 employees
59%
58%
52%
100%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Krystal Integrated Services Limited Benefits

Health Insurance
Soft Skill Training
Job Training
Cafeteria
Team Outings
Free Transport +6 more
View more benefits

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Krystal Integrated Services Limited Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
15, Krystal House, Dr, NS Mankikar Rd, Sion East, Sion, Mumbai, Maharashtra 400022 Mumbai, Maharashtra
400022

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