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484 Schneider Electric Jobs
Customer Success Manager
5-9 years
₹ 12 - 9.2L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
Schneider Electric
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Success Manager
The Customer Success Manager (CSM) will be responsible for managing high-touch, strategic existing customer accounts. The CSM will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (Trusted Advisor), and fostering long-term relationships. The CSM will work closely with top management, middle managers, and cross-functional teams to ensure the customer s success and alignment with their business goals.
Key Responsibilities
- Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement.
- Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organization.
- Understands customer strategy and how DG solutions can help in reaching these goals.
- Develop and implement customized onboarding plans tailored to individual customer needs.
- Create and manage customer success plans that align with the customer s business goals and desired outcomes.
- Prepare both standard and custom documentation to support onboarding and ongoing engagement.
- Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice.
- Collaborate closely with the Operatios team for seamless handoffs in last phase of project delivery.
- Collaborate closely with the Sales team for seamless handoffs and cooperative customer management.
- Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goals.
- Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies.
- Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences.
- Collaborate with product teams to provide input on the roadmap based on customer feedback and requirements.
- Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment.
- Generate custom pricing proposals when necessary and assist in contract renewals.
- Work intensively with Sales and Support teams to ensure a coordinated approach to customer management.
- Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually.
- Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry events.
- Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Customers.
- Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services.
- Coordinte with Partner, if Partner is engaged in project delivery and/or L1 support
- Maximize the return on investment from our software and services.
- Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trends.
- Build a long-term, collaborative relationship with our team dedicated to their success.
- Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer s requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole process.
Qualifications:
Bachelors degree in Business, Computer Science, or a related field.
Proven experience in a customer-facing role within the software industry, with a focus on customer success, account management, or similar functions.
Strong understanding of software products and the ability to communicate technical concepts effectively to non-technical stakeholders.
Excellent communication, interpersonal, and negotiation skills.
Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently.
Familiarity with customer success platforms and tools is a plus.
Support up to 15% international travel yearly.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
What people at Schneider Electric are saying
Customer Success Manager salary at Schneider Electric
reported by
3
employees
with 5-9
years exp.
₹6.9
L/yr - ₹12
L/yr
30%
less
than the average Customer Success Manager Salary in India
View more details
What Schneider Electric employees are saying about work life
based on 3.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
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Maharashtra 400072
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