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Engaged Employer

PepsiCo

Compare

4.0

based on 2.6k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated FMCG Company - 2024

11 PepsiCo Customer Executive Jobs

Customer executive

PEPSICO GLOBAL BUSINESS SERVICES INDIA LLP

4.0

based on 2.6k Reviews

2-7 years

Ludhiana

1 vacancy

Customer executive

PepsiCo

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Revenue Management Communication Skills

Job Description

The CE will help distributor expand his business by coaching and working with the DB and/or the team of sales representatives. He will be instrumental in resolving market challenges and ensuring incremental business.

Responsibilities

Key Metrics

Sec Value Achievement Vs. Plan

Outlets/Distribution Addition

Range Selling (Including focus on innovation)

%age Outlet billed

Order Cancellation RateMarket

Delivering Secondary monthly targets and Gross Revenue growth

Planning routes efficiently to increase productivity

Increase Net Distribution by increasing number of outlet served

Increases Weighted Distribution by increasing SKU count in existing outlets

Ensuring stock availability and Rack Execution as per planogram

Relationship building in the market to maximize customer satisfactionTraining & Communication

One-on-One training of PSRs to develop business understanding & sales capability

Monthly target setting for each salesmen

Works with salesmen in market to coach him/her on market execution

Monitors salesmen performance using regular sales reports

Communicates incentives and motivates salesmen to achieve targetsDistributor

Distributor/Hub/Spokes appointment and retirement for territories

Managing DB health (ROI) by ensuring adherence to Joint Business plan

Jointly responsible for recruitment and retention of sales representatives

Minimizing expiry/stales by ensuring FIFO and stacking norms of products

Tracking correct and timely delivery of orders in the market

Ensuring food compliance of every distributor

Facilitating development of distributor on PepsiCo sales competencies QualificationsKey Capabilities / CompetenciesCompetencies Knowledge1. FMCG Sales and Distribution Model2. Computer Excel, Word, Outlook3. Local language (good to have) and Basic English 4. Data proficiency ROI ModelSkills1. Negotiation2. Communication3. People management 4. Time Management 5. Critical Thinking 6. Analytical Ability 7. Problem SolvingKey InterfacesInternalArea Sales ManagerMarket Development ManagerSales Development ManagerRevenue ManagerSupply Chain ManagerUnit Finance ManagerUnit HR ManagerExternalCustomersDistributorsSalesmen | 3rd PartyQualifications- Any under graduation- Post Graduation (Tier 2/3 College)- Preferable MBAExperience- 2 Years- FMCG/ Similar Sales and Distribution

Employment Type: Full Time, Permanent

Read full job description