Executive Customer Care

Keywords: Customer Service, Customer Support, Executive Customer Handling, Infodesk handling

Role & responsibilities:

• Handling Customer complaints and tenant complaints effectively.
• Adhere to process as per SOP
• Coordinating mall events & promotions
  - To take necessary permission, snapshots of events & promotion
  - To encourage participation in various mall contents & to capture customer information during events & share with the MARCOM team
  - Coordinating with operations & security team for smooth functioning of events
  - To take care of post-event work (removal of stage, backdrop, branding)
  - Guest Feedback system
  - Handling Entry & Exit customer points and servicing customers.
• Creating & maintaining customer and retailer database
• Approach customers for feedback and maintain the same.
• Handling the Customer Service Desk with Efficiency & updating as per checklist
• Maintaining the mall music & PA system
• Generating reports (Footfall, Complaint, lost & found, Customer Feedback) as per timeline
• Monitoring tenant activities and mall rules
• To complete all tasks allocated from time to time with due diligence & perfection
• To contribute towards the team & be a factor of support to every department in the organization.
• Supporting all Marcom campaigns.
• Taking complete mall rounds.
• Coordinate with tenants to provide info for Newsletter & Social Media
• Assist the Finance Department in distributing the monthly invoice to retailers.

Qualification: Any degree

CTC: 2.5 to 3.5LPA