Customer Care Executive

The customer care Executive will be responsible for addressing customer inquiries, resolving issues, and providing administrative support.

The role involves managing a high volume of customer interactions, delivering solutions in a timely manner, and ensuring customer satisfaction.

Responsibilities:

Customer Support:
Respond to customer inquiries via phone, email, and chat.
Provide accurate and timely information to customers.
Resolve customer issues and complaints effectively and empathetically.
Problem-Solving:
Troubleshoot technical issues and provide solutions.
Identify and escalate complex issues to appropriate teams.
Administrative Tasks:
Maintain accurate records of customer interactions.
Update customer databases and CRM systems.
Prepare reports on customer feedback and satisfaction.
Process Improvement:
Identify opportunities to improve customer service processes.
Suggest solutions to enhance customer experience.