Customer Care Executive

Job description
As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.

Key Accountabilities:

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients using telephonic and/or video conversations
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in clients e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 10-15 meaningful telephone/video calls with clients

1. You can Apply if you have 60%+ marks in 10th and 12th standards.
2. Any graduate with 9 months of relevant experience in sales or MBA 2024 can also apply

Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how business buy and sell.

• Weekly Salary: We are India's first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees.
• Travel Allowances: Weekly conveyance payout based on face to face meetings with the clients.
• Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more.
• Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.
• Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development.
• Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee.
• Life insurance benefit: Upto 8 lac amounting at no extra cost