It Support Engineer

Role & responsibilities

• Competent and experienced with various types of IT hardware and software including Servers, Computers, Laptops, and Networking equipment.
• Traveling to partner sites to support technical issues hands-on as well as complete complex projects.
• Work alongside the team to resolve issues and complete project work.
• Conduct on-site maintenance, installations, and surveys.
• Collaborate with the Help Desk Team to handle escalated support requests.
• Familiar with a job/ticket management system and the ability to accurately log down information and record time spent.
• Experience with scoping and implementing IT solutions.
• Competent and experienced with various IT hardware and software types including Servers, Computers, Laptops, and Networking equipment.
• Knowledge and experience in migrating businesses to cloud technologies such as Microsoft 365 using Teams, SharePoint, and Exchange Online.
• Manage video conferencing solutions like Zoom Webinars, collaboration suites like Google Workspace & Slack, Productivity apps like Microsoft Office 365, Asset Management tools like Zoho, and Antivirus software like Anti-virus. Manage configuration and maintenance of laptop and mobile devices running Windows and MacOS, Android and iOS. Configure and maintain Firewall devices, switches, and network access points.
• Manage CCTV setup - configuration and maintenance of Centers and CO.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Manage inventory of assets, and vendors, and negotiate with suppliers of software, computers, and IT equipment. Vendors management for laptop leasing, device maintenance, and more.
• Manage the company's and center's internet connection infrastructure.
• Organize the audio-visual equipment and hosting software (Zoom) for team and company events.
• Monitor, diagnose, and resolve problems with key IT systems to ensure systems work efficiently.
• Planned and undertaken projects to improve and upgrade key IT systems.
• Produce relevant documentation and project plans.
• Manage, configure, and develop Regional Lan & WAN.
• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.

Preferred candidate profile

• Have excellent telephone and email communications.
• Be approachable and friendly.
• Be able to organize and prioritize workload.
• Be able to work within a team, facilitating team interaction.
• Be willing to work outside of core-hours when the need arises.
• Be willing to travel