It Support Engineer

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person visits.
  
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
  
• Install, configure, and maintain operating systems (Windows) on desktop computers.
  
• Perform routine maintenance tasks such as patching, updating drivers, and ensuring antivirus protection.
  
• Collaborate with team members to resolve complex technical issues.
  

Desired Candidate Profile

• 2-5 years of experience in IT support or a related field.
  
• Strong knowledge of system administration principles and practices.
  
• Excellent communication skills for effective issue resolution with customers/end-users.