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141 Cummins Jobs
Segment LeaderMarine & Defense
Cummins
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Description
The Segment Leader Marine Defense will manage technical support operations, resolve complex service issues, and lead cross-functional collaboration to meet customer needs
This role requires driving continuous improvement initiatives, ensuring robust customer relationships, and optimizing service processes to enhance organizational performance in the Marine and Defense segments
Key Responsibilities
Technical Leadership
Serve as a technical support resource, providing diagnostic support on complex warranty and non-warranty repair events
Formulate and direct repair plans for complex issues and escalate unresolved cases to the appropriate support level
Document diagnostic and repair actions accurately in relevant databases
Maintain technical understanding of current and new products
Operations Management
Manage the technical support team, ensuring alignment with organizational goals
Monitor and improve team performance through constructive feedback and professional development
Develop and enforce operational policies, procedures, and workflows
Analyze and identify failure trends, initiating corrective actions in collaboration with Product Business Units (BUs)
Customer and OEM Engagement
Build strong relationships with OEMs, key accounts, and customers to provide tailored solutions
Act as a customer advocate by managing escalations and driving resolution for critical service issues
Promote Cummins service capability and programs to enhance sales
Continuous Improvement
Lead initiatives to optimize work processes, ensuring efficiency and alignment with customer expectations
Collaborate with cross-functional teams (sales, engineering, supply chain, and finance) to develop innovative solutions
Participate in segment-specific VPI (Value Package Introduction) and VPC (Value Package Change) processes
Mentorship and Coaching
Mentor and coach technicians and team members to enhance their technical capability and career growth
Facilitate knowledge sharing through technical communications and training sessions
Global and Regional Coordination
Engage in global customer support activities and goal tree project leadership
Coordinate with regional teams for inventory management and efficient parts support
Responsibilities
Experience Significant relevant work experience in technical or service roles, including supervisory Experience Expertise in:
OEM engagement and customer support
Managing escalations for critical service issues
Inventory management at depots and coordination with distribution centers
Cross-functional collaboration with sales, supply chain, and application engineering teams
Familiarity with construction equipment aftermarket solutions is a plus
Additional Information
This role requires active participation in global initiatives, including Product Quality Council (PQC) activities and customer-focused projects
Regular engagement with cross-functional teams to address complex customer requirements is a key component of success in this role
Experience in driving process improvement and developing innovative solutions is essential
Skills And Competencies
Technical Expertise
Diagnostics Application: Translate customer complaints into actionable troubleshooting plans
Electronic Service Tool Application: Utilize and interpret hardware/software tools for diagnostics and troubleshooting
Service Documentation: Create accurate service records for seamless data tracking
Leadership and Collaboration
Develops Talent: Enable team members to achieve career and organizational goals
Cultivates Innovation: Introduce new solutions for operational and customer challenges
Manages Conflict: Resolve issues with minimal disruption
Customer Focus
Build and sustain strong customer relationships
Provide customer-centric solutions that meet evolving needs
Strategic and Analytical Skills
Strategic Mindset: Identify future possibilities and translate them into actionable strategies
Manages Complexity: Analyze and solve complex, contradictory issues efficiently
Operational Excellence
Optimize work processes for improved service delivery
Drive speedy issue resolution by coordinating with cross-functional teams
Soft Skills communicates Effectively: Deliver clear, tailored communications to diverse audiences
Situational Adaptability: Adjust responses based on situational demands
Values Differences: Leverage diverse perspectives for organizational success
Qualifications
Qualifications
Bachelors degree in Marine Engineering or a relevant discipline is preferred
Demonstrated competence in a supervisory role within technical or service functions
Job Service
Organization Cummins Inc
Role Category Hybrid
Job Type Exempt Experienced
ReqID 2408767
Relocation Package No
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Cummins Benefits
Submitted by Company
Financial wellness Health and Wellness Continuing Education Paid Incentive Inclusion and Equity
Submitted by Employees
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