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35 Croma Jobs

Zonal Manager @ Croma - A TATA Enterprise

10-18 years

Visakhapatnam, Patna, Surat

3 vacancies

Zonal Manager @ Croma - A TATA Enterprise

Croma

posted 29d ago

Job Description

Role & responsibilities:


Sales and Revenue Growth

  • Develop and implement strategies to maximize revenue and profitability
  • Monitor store performance, analyse sales data, and take corrective actions to address gaps
  • Drive promotional campaigns and initiatives to boost sales
  • Achieve sales targets for the zone by monitoring store performance
  • Analyse sales trends and take corrective actions where necessary

Store Operations Management

  • Ensure operational efficiency across all stores in the zone
  • Oversee inventory management to minimize stock-outs and shrinkage
  • Maintain store compliance with company policies, procedures, and standards
  • Oversee store layouts, product displays, and overall brand representation.

Team Leadership and Development

  • Lead, motivate, and develop store managers and their teams
  • Provide training, coaching, and regular performance feedback
  • Set performance goals and provide regular feedback to ensure team alignment with business objectives
  • Foster a positive and collaborative work environment

Customer Experience

  • Drive initiatives to improve customer satisfaction across all stores
  • Monitor customer feedback and implement improvement plans
  • Ensure a consistent and exceptional customer experience across all stores
  • Monitor customer feedback and address service-related issues promptly
  • Lead initiatives to enhance customer satisfaction and loyalty

Strategic Business Planning and Execution

  • Collaborate with leadership team to develop business plans for the zone
  • Identify growth opportunities, including new store openings or market expansions
  • Monitor market trends and competitor activities to stay ahead
  • Develop and execute Zonal business plans aligned with company goals
  • Monitor budgets and control costs to optimize profitability
  • Conduct regular reviews of store performance and market dynamics

Market and Competitor Analysis

  • Stay updated on market trends and competitor activities
  • Identify opportunities for growth and innovation in the zone
  • Provide insights and feedback to senior management

Compliance and Risk Management

  • Ensure all stores adhere to legal and regulatory requirements
  • Implement safety, security, and risk management measures
  • Address escalated operational, customer or people-related issues
  • Manage risk by implementing safety and security measures

Reporting and Communication

  • Provide regular updates on sales performance, store operations and market insights
  • Act as a bridge between the corporate office and store teams to ensure alignment and clarity
  • Represent the zone in cross-functional meetings and strategic initiatives


Preferred candidate profile:

  • Bachelors degree in Business, Retail Management, or a related field (MBA preferred)
  • Minimum 10 to 12 years of experience in retail operations, with at least 3 to 5 years in a regional/zonal leadership role.
  • Experience managing multiple retail outlets in a fast-paced environment
  • Strong leadership and team management abilities
  • Excellent analytical and problem-solving skills
  • Proven ability to drive sales and improve operational efficiency
  • Customer-centric mindset with a focus on delivering superior service
  • Strong communication and interpersonal skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Zonal Manager roles with real interview advice

Top Croma Zonal Manager Interview Questions

Q1. How you will handle customer issue and staff issue.
Q2. Who would you target your Marketing Communication for a Gamming Console, Parent or the Kid?
Q3. What is the 5 things a customer see in store
View all 34 questions

What people at Croma are saying

Zonal Manager salary at Croma

reported by 4 employees with 19-20 years exp.
₹24 L/yr - ₹42 L/yr
94% more than the average Zonal Manager Salary in India
View more details

What Croma employees are saying about work life

based on 2.5k employees
61%
36%
52%
98%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Croma Benefits

Job Training
Soft Skill Training
Health Insurance
Team Outings
Education Assistance
Cafeteria +6 more
View more benefits

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