Insurance Claims Settlement

Job Overview:

We are hiring an experienced person who will be responsible for processing of claims with the Insurer to ensure timely reimbursement of claims. Position requires attention to detailed knowledge of insurance products like Extended warranty and ADLD. Candidate should have the capability of team handling and should work closely with the internal and external stakeholders for timely closure of settlement. The candidate should also have business acumen, skills to engage with internal and external stakeholders, and good data analytical skills

Key responsibilities:

Claims Settlement

• Seamless processing of Insurance Claims till the closure & recovery of the cost incurred in repair.
• Co-ordination with third party service providers with respect to timely collection of claim documents, verification of the documents and submission to the insurer for settlement.
• Ensuring 100% documents are checked and verified to achieve FTR > 98%.
• Ensuring compliance with all applicable processes, policies & standards and adherence to timelines.
• Analysis of claims data to identify trends and potential areas for improvements in the claims handling process
• Propose and assist in the implementation of improvements in the claims handling process to enhance efficiency & accuracy and also help in minimising losses.
• Implementation of automation to enhance efficiency and reduce turn around time.
• Data management & publishing of key dashboards the internal/external stakeholders involved.
• Maintain and update of various data sets required for the business through various channels
• Ability to handle team and constantly reviewing the team performance. Ability to manage team by setting clear goals, providing regular feedback and coaching, fostering open communication and collaboration, recognizing and leveraging individual strengths, addressing conflicts constructively.

Skills & Competencies

• Good knowledge in insurance claims process
• Strong data analytical skills
• Self-Motivated, Task Centric
• Strong communication skills
• Team player and team handling capabilities
• Fast Learner / willingness to learn
• Willing to take on additional responsibility
• 6+ years of experience of working in processing claims of insurance products (individuals handling Affinity product claims will be preferred)
• Should demonstrate data-driven approach
• Should possess problem solving skills and negotiation skills
• Must have good knowledge of MS Excel for data analysis
• Should have good presentation skills
• Excellent people management skills and communication skills
• Able to speak good English & Hindi
• Must be good at written English