Deal Desk Specialist

Role & responsibilities

• Support all new business and renewal sales quoting with accuracy and timeliness.
• Review and prepare incoming purchase orders for processing, ensuring alignment with the expectations of Sales and Finance teams per opportunity.
• Collaborate with Account Executives and regional sales leaders to support shared priorities.
• Continuously develop your knowledge of Salesforce, CPQ, and other sales productivity tools to support the team and drive system efficiency.
• Understand channel partner contracts and agreements to assist in various processes.
• Maintain a high level of data integrity and accuracy across internal systems.
• Analyze and prepare reports to support sales campaigns, initiatives, and territory deliverables.
• Gain a thorough understanding of Critical Starts sales processes and metrics.
• Be goal-oriented and proactive in providing creative solutions to help Critical Start grow, scale, and exceed revenue targets.
• Act as a key contributor to the Sales Support team, fostering a team-centered attitude, strong work ethic, and commitment to collaborative communication.

Preferred candidate profile

Required Qualifications:

• 3+ years of relevant experience; transferable skills are welcome.
• High level of focus on process and attention to detail.
• Experience with CRM systems, particularly Salesforce, is preferred.
• Strong mathematical skills are required.
• Ability to work with at least 75% overlap with US business hours.
• Experience working with diverse global teams
• Ability to meet tight deadlines and thrive in a fast-paced environment.
• Proficiency in multitasking and effective prioritization.
• Strong interpersonal and communication skills for clear, concise collaboration.
• Excellent time management and organizational skills, with the ability to manage multiple tasks efficiently.
• Ability to identify challenges or blockers and communicate solutions effectively with on-the-go teams.

Desired Qualifications:

• Experience in Sales Support, Inside Sales, Customer Service, Deal Desk, or similar roles is encouraged.
• Basic familiarity with sales terminology is a plus.