O2C - Credit & Collections Management

**WE NEED CANDIDATE WHO ARE FLUENT IN SPEAKING AND WRITTING BENGALI**

Position Title Credit & Collections Management

Execution of operational O2C activities: Cash Collection, Credit Management
Ensure the accuracy and timeliness of services delivered in accordance with Service Level Agreements as agreed

Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

'Learn and work on execution of PDP objectives and O2C plans in line with NBS Centre strategy.

To learn and execute accurately and timely daily activities and functions.

Perform periodic activity relevant review's with Senior Executive/Stream Supervisor.

Contribute to Continuous Improvements programs and standardization of processes across all markets in scope.

Collaborate with IBS and Market in implementing effecient improvements of processes.

Analyze and check KPIs on quality of services provided and present during DORs.

Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Ensure compliance with Nestlé standards in all executed activities.

Support BCP testing to ensure proper quality and timeliness of activities performed in BCP