Crisil - Support Analyst - ThinkFolio Platform (7-10 yrs)

ThinkFolio Support Analyst

About CRISIL Limited:

- CRISIL is a leading, agile, and innovative global analytics company driven by its mission of making markets function better.

- It is Indias foremost provider of ratings, data, research, analytics, and solutions with a strong track record of growth, culture of innovation, and global footprint.

- It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Poland, China, Hong Kong, Singapore, Australia, Switzerland, Japan, and the United Arab Emirates (UAE).

- It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide.

- CRISIL is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

- To know more: www.crisil.com

Life at CRISIL:

- CRISIL is a place where your ideas and opinions are always welcome, and continuous learning is the norm.

- Because we know thats what it takes to solve the biggest real-world challenges and move the needle in the direction of unexplored future possibilities.

- All without compromising on our strong ethics.

About CRISIL Global Research & Risk Solutions (GR&RS):

- CRISIL GR&RS is a leading provider of high-end research, risk and analytics services.

- We are the world's largest provider of equity and fixed-income research support to banks and buy-side firms.

- We are also the foremost provider of end-to-end risk and analytics services that include quantitative support, front and middle office support, and regulatory and business process change management support to trading, risk management, regulatory and CFO functions at world's leading financial institutions.

- We also provide extensive support to banks in financial crime and compliance analytics.

- We are leaders in research support, and risk and analytics support, providing it to more than 75 global banks, 50 buy-side firms covering hedge funds, private equity, and asset management firms.

- Our research support enables coverage of over 3,300 stocks and 3,400 corporates and financial institutions globally.

- We support more than 15 bank holding companies in their regulatory requirements and submissions.

- We operate from 7 research centers in Argentina, China, India, and Poland, and across several time zones and languages.

Department: GR&RS

Job Description:

- We are seeking a highly motivated ThinkFolio Support Analyst to provide technical and functional support for the ThinkFolio platform.

- The role involves troubleshooting issues, working with stakeholders across front office, middle office, and IT teams, ensuring optimal performance of the platform, and working closely with front-office users to gather requirements and drive enhancements.

- The ideal candidate will have experience in investment management applications, strong problem-solving skills, and ThinkFolio functionality while also possessing strong analytical and stakeholder management skills.

Key Responsibilities:

- Business Analysis & Process Improvement: Act as a liaison between trading, operations, and technology teams to gather and document business requirements.

- Application Support: Provide first and second-line support for ThinkFolio users, including portfolio managers, traders, and operations teams.

- Incident Management: Diagnose, troubleshoot, and resolve system issues in a timely manner.

- User Training & Documentation: Assist users in understanding ThinkFolio functionalities and create support documentation as needed.

- System Monitoring: Ensure system stability by proactively identifying and resolving performance issues.

- Stakeholder Collaboration: Work closely with business users, vendors, and IT teams to implement enhancements and resolve critical incidents.

- Configuration & Optimization: Maintain and configure ThinkFolio components, ensuring alignment with business requirements.

- Upgrade & Testing Support: Assist in system upgrades, patches, and testing of new functionalities.

- Automation & Scripting: Develop scripts or automation solutions to streamline repetitive tasks.

Required Skills & Qualifications:

Business Knowledge:

- Understanding of financial instruments (equities, fixed income, derivatives, FX) and investment workflows.

- Ability to translate business needs into system requirements and collaborate with development teams to implement changes.

- Experience working in asset management, hedge funds, or investment banking environments.

Technical Expertise:

- Experience with ThinkFolio application support or similar portfolio/order management systems.

- Strong understanding of SQL for querying and troubleshooting database issues.

Soft Skills:

- Strong analytical and problem-solving abilities.

- Good written and verbal communication skills to interact with business users and technical teams

- Demonstrates high level of diligence, motivation and organizational skill

- Ability to work in a fast-paced environment and handle multiple priorities.

Mandatory Skills:

- ThinkFolio; SQL; data management; understanding of asset classes

Education Qualification:

- Post Graduate in (Finance) and/or CFA